In Which Direction Is the HR Profession Heading in Our Never-Normal World?
In today’s rapidly changing landscape, the question “Where is HR headed?” comes up more frequently than ever – in forums, conferences, and coaching sessions alike. We live in what many call a never-normal world – where uncertainty is the only constant and linear forecasts rarely hold true.
While it is helpful to reflect on where HR has been and evaluate where it stands now, predicting its exact destination is far more complex. However, after years of working with HR leaders and organizations around the globe, I have developed a practical mindset model that helps frame the evolution of HR – what I call the FCRD Shift.
This shift is not just a framework – it is a reflection of the deep transformation taking place within the profession. Here is what it stands for:
F – Facilitation Instead of Function
Modern HR is no longer about executing checklists or fulfilling administrative duties. It is about facilitating dialogue, nurturing collaboration, and enabling strategic change. Facilitation has become a leadership act—one that empowers teams to co-create solutions and adapt to change dynamically.
C – Coaching Instead of Control
The old command-and-control approach is fading. Today’s HR leaders serve as coaches, helping individuals grow, face challenges, and unlock their potential. Empowerment and self-leadership are key tools in today’s HR toolkit.
R – Relationships Instead of Rules
Rules still matter—but it is relationships that truly drive resilience, engagement, and trust within organizations. Building meaningful human connections is now a strategic priority for every HR team.
D – Data Instead of Doubt
While intuition plays a role, data-driven HR brings transparency and smarter decision-making. From people analytics to predictive insights, HR must evolve into a strategic partner that uses data to guide organizational outcomes.
The FCRD shift is not just about changing job descriptions. It is about transforming mindsets—and that leads to new skillsets. Sometimes, simply changing the words we use can change the way we think, act, and lead.
So, what will you add to FCRD shift?
